Original Hp 953XL Cartridge return error "old generation cartridge installed"

[GalVaknin1]

i used to buy cartridge and keep one in advance..

The actual went empty so i open a new one but receive "old generation cartridge" and nothing would print, neither in color...

This is an Original Cartridge from HP, i have verified the hp hologram sticker, the number of this pack is (28930844784

 

cf picture)

This is the correct number of package so i can t understand that i cannot use it More than that it represent more than 40 euros in the garbage !!

Could you help me

[Echo_Lake]

@GalVaknin1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand you are not able to use the new replacement ink cartridges due to this error. Apologies for the inconvenience caused. To assist you better,

• What is the exact error message and where do you see this error?
• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons. I have sent you a private message, reply to the message with the required details.
 

To access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.
 

Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
 

Have a great day!

[elemem]

Hello, I also have had a similar issue, please support. 

I bought the ink a while back and the product is not compatible after stockpiling.