Original verified ink cartridges not recognized and "blocked due to non-HP chips"

[enb33]

Replaced all 4 verified ink cartridges after receiving a "very low toner" message and the ink began to lighten noticeably. Verified via holographic sticker (newest version) with QR code and numbers. Says all are "blocked due to non-HP chips." Will print report. However, 3 of 6 times I printed the report it looked as if the black cartridge had bled across half of the page (2xs) and the other time it looked as if the yellow, cyan, and black all bled across the page. The other 3 times it printed the report fine. The app on my Surface Pro will tell me "Toner has been installed" and "your software can authenticate cartridges using an online service. However, access to the internet is not possible at this time." The app will also tell me when I run a diagnostic "print queue issue is not fixed." Decided to remove all cartridges and place back into original packages to set aside and replaced with brand new verified cartridges to see if it was just a bad bunch of cartridges. Second batch of new cartridges were also "blocked due to non-HP chips." 

Does anyone have any suggestions? I think it's the printer and not my cartridges. Thoughts?

[Rainbow23]

Hi @enb33,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

I see that you are facing cartridge issues with your HP Color LaserJet Pro MFP M281fdw.

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