Our HP Envy Photo 6220 isn't detecting the cartridges.

[KevBol]

Our HP Envy Photo 6220 isn't detecting the cartridges.

[Raj_05]

Hi @KevBol,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy Photo 6220 printer isn't detecting the cartridges, there are several steps you can try to troubleshoot the issue.

Basic Troubleshooting Steps:

Restart the Printer: Sometimes a simple restart can resolve minor issues.

Check Cartridge Installation:

• Make sure the cartridges are installed correctly. Remove and reinsert them to ensure they are properly seated.
• Ensure you have removed any protective tape or packaging from the cartridges.

Clean Cartridge Contacts:

• Turn off the printer.
• Remove the cartridges.
• Use a lint-free cloth lightly moistened with distilled water to gently clean the electrical contacts on the cartridges.
• Allow the cartridges to dry for a few minutes before reinserting them.

Update Printer Firmware:

• Check if there are any firmware updates available for your printer. Updating the firmware can sometimes resolve cartridge detection issues.

 

Additional Steps:

Check for Error Messages:

• Look for any error messages or lights on the printer's control panel. This might provide more specific information about the issue.

Use Genuine HP Cartridges:

• Ensure you are using genuine HP cartridges that are compatible with your printer model. Third-party or refilled cartridges might not be detected properly.

Reset the Printer:

• Turn on the printer.
• Wait until it is idle and silent.
• Disconnect the power cord from the rear of the printer.
• Wait at least 60 seconds.
• Reconnect the power cord to the printer.
• Turn on the printer if it does not automatically turn on.

Check for Hardware Issues:

• If none of the above steps work, there might be a hardware issue with the printer's cartridge sensors. 

 

Additional Tips:

• Always handle cartridges carefully and avoid touching the contacts or nozzles.
• Store unused cartridges properly in a cool, dry place.
• Print a test page after resolving the issue to ensure the cartridges are working correctly.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support