Outdated HP ink cartriges, for HP OfficeJet 6978

[Blackrock]

I purchased HP branded color ink cartridges; and when I installed them, I received an error stating they were older versions, and would not work in my printer. The cartridge numbers are 902XL. Please advise. Thanks! Blackrock

[sandytechy20]

@Blackrock

Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the new replacement ink cartridges due to this error. Apologies for the inconvenience caused. To assist you better,

• What is the exact error message and where do you see this error?
• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

I have sent you a private message, reply to the message with the required details.

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Keep me posted for further assistance.

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