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HP Recommended
OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)
I purchased HP branded color ink cartridges; and when I installed them, I received an error stating they were older versions, and would not work in my printer. The cartridge numbers are 902XL. Please advise. Thanks! Blackrock
1 REPLY 1
HP Recommended

@Blackrock

 

Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to use the new replacement ink cartridges due to this error. Apologies for the inconvenience caused. To assist you better,

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

I have sent you a private message, reply to the message with the required details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

Sandytechy20
I am an HP Employee

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