Outdated cartridge?

[Ridge00]

I just installed a new ink cartridge and got a message that it is “an older generation cartridge that does not work in your printer.” HThese cartridges are newer than the printer.  I see messages related to this stating that there is a “warranty expiration date” on the box, and this is being treated by the printer as a cartridge expiration date.

This is beyond misleading and , it seems more like theft by fraud.  There are no “use by” dates on the box.  I always keep 2 full spare sets of cartridges on hand and have never thought to rotate stock to make sure I was using the oldest because no reasonable layperson would expect this issue. 

The printer is out of warranty. The 2.5 sets of XL cartridges I have on hand cost more than the printer itself. If they cartridges clog the printer, it’s my problem not HP's so it should be entirely my choice. I’d rather risk damage to the printer than throw away cartridges I paid for. 

is there a work around for this? If not, I’m going to go buy a new printer and it won’t be HP!

[Dragon-Fur]

@Ridge00 

Welcome to the HP Community Forum.

True - not everyone checks the dates on products or uses "older first".

Had you done so in this case, it might have helped or it might not have made a difference to the outcome.

True - We are a peer-to-peer user forum -- we do not judge what people decide to do.

Risking further ire,

We have the following document to explain the message.

Old Ink

Expired / Older Generation cartridge

HP Inkjet Supplies - Updated HP 902-909 and 952-959 Ink Cartridges 

December 1, 2020:  HP updates products from time to time to improve quality, enhance security, and prevent counterfeit and warranty fraud. Beginning in early 2019, HP began shipping a new updated version of the following ink cartridges: HP 902, 903, 904, 905, 906XL, 907XL, 908XL, 909XL, 952, 953, 954, 955, 956XL, 957XL, 958XL, and 959XL. The updated ink cartridges are compatible with both current and future printers that use these cartridge numbers. Cartridge and printer availability and compatibility may vary by region.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

[Ridge00]

the explanation is appreciated, but it still doesn’t make sense. I bought the cartridge after I bought the printer. If there’s an issue that makes it unusable, it should have been recalled and replaced. I know HP knows what printer I have because they used to constantly email me about it, so they could absolutely have informed me of issues.  

They sold me cartridges to work with this specific printer and made them not work through a software/firmware update.  That’s just wrong!  Someone probably sat in a meeting and said, “let’s just kill the cartridges. They’ll either get used or the printers will die and the cartridges will get thrown away, so the handful of people who get screwed won’t matter compared to the extra profit we’ll make by not replacing/recalling them.”