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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Recommended
My printer has developed a problem with the black cartridge printing documents, text is missing on the right hand side and on the quality report the black stops printing 75% across the page. Color prints across the page without issue. Have tried all the cleaning options with no improvement. Have tried a brand new black cartridge to no effect. Any advice would be welcome
HP Recommended
You either have black ink fade (clogged cartridge) or a failed printhead. HP has changed the ink formulation to prevent black ink fade. If the cartridge you just removed had an expiry date earlier than April 2022, then it was the old ink. The procedure to resolve the issue is to install newer ink, check the date to ensure the expiry is after April 2022. Make sure the firmware on the printer is at least 1743 or newer. Then you need to run the Black Ink Fade print recovery file, which is basically a full black page that you print from a USB Key. Unfortunately my Non-Disclosure agreement prevents me from sharing that file and you will need to contact HP technical support to get that file. Find the phone number here Phone Assist Worldwide | HP® Official Site
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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