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Message 1 of 2
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Solved!

PDF's printing a shadow

HP Recommended
HP 3630
macOS 10.15 Catalina

Hello. 

Every time l print a PDF - regardless of the application l print from - it has a slight shadow behind the text (and music notation).

 

When l photocopy it works fine. When l print from Word it works fine. I've tried the 'align printer' option and it prints the test page perfectly. I've also just updated to Catalina from Mojave but that wasn't the problem either!

 

I'm really confused and frustrated with this situation. I've searched online extensively but to no avail. 

 

Any help would be much appreciated. 

Thanks. 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@PotPlant, Welcome to the HP Support Community!

 

  • Is this issue limited to printing PDF documents?

If the issue occurs only while printing PDF documents, this could be an application-specific issue.

Update the Adobe reader or reinstall it.

Try printing the PDF document as an image and check if that helps. Refer to this document.

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Try printing from Adobe reader and the preview app to check if the issue persists.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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