Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
Resolve Windows 10 or update issues on HP computer or printer– Click Here
IT ASKED TO REPLACE THE COLOR CARTRIDGE. NOW IOT WONT RECOGNIZE THE NEW CARTRIDGE. I HAVE TRIED TO RESET, UPDATE FIRMWARE ETC, NO LUCK
@DS67, Welcome to the HP Support Community!
Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge
Hope this helps! Keep me posted.
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KUMAR0307 I am an HP Employee
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