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‎01-09-2022 06:04 AM

HP Recommended
Product: ENVY 6234
Operating System: Microsoft Windows 10 (32-bit)

I have uninstalled printer an HP app, when re-installed them it says the ink cartridges are not compatible, any help please

 

Category:
1 REPLY 1

‎01-13-2022 09:23 AM

HP Recommended

@Ginge19, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, are you using HP ink cartridges?

Which ink cartridge is defective?

Insert one ink cartridge at a time to identify the defective one.

 

Reinstalling the HP app should not affect the ink cartridges. Kindly elaborate on the issue.

 

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

 

Kindly perform the steps mentioned in this document - Ink cartridge error

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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