PROBLEM WITH THE SUPPLY SYSTEM

[DORIS58]

I have done everything HP has suggested to fix the issue.  My printer advised changing the Margenta Cartridge since it was low in ink. It was changed to a new cartridge but it keeps showing the same message.  PROBLEM WITH THE SUPPLY SYSTEM  TRY REPLACING THE AFFECTED CARTRIDGE.  AND NOTHING !!!

[A_Gayathri]

Hi @DORIS58,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 9018 All-In-One Printer shows a "Problem with the Supply System" message even after changing the cartridge, it can be frustrating. 

Here are some steps to try to resolve the issue:

1. Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug it back in and turn it on.

2. Reinstall the Cartridge

• Open the printer’s access door and remove the magenta cartridge.
• Inspect the cartridge for any protective tape or residue that might be blocking the contacts.
• Reinsert the cartridge firmly until it clicks into place.

3. Clean the Cartridge Contacts

• Turn off the printer and unplug it.
• Remove the magenta cartridge.
• Use a lint-free cloth lightly moistened with distilled water to clean the copper-colored contacts on the cartridge and the corresponding contacts in the printer.
• Allow the contacts to dry completely before reinserting the cartridge.

4. Check for Firmware Updates Update the firmware on an HP printer

• Ensure your printer’s firmware is up to date. Firmware updates can fix known issues and improve compatibility with ink cartridges.
• Check the HP support website for any available updates for your printer model and follow the instructions to install them.

5. Reset the Printer

• Sometimes a full reset can resolve cartridge recognition issues.
• With the printer turned on, unplug the power cord from the back of the printer.
• Wait for about 60 seconds.
• While holding down the power button, plug the power cord back into the printer and continue to hold the power button for another 10-15 seconds.

6. Check for Cartridge Authenticity

• Make sure you are using genuine HP cartridges. Third-party or refilled cartridges will not work correctly.
• Check the packaging and the cartridge itself for any signs of tampering or damage.

7. Inspect the Cartridge Slot

• Sometimes debris or paper fragments can get lodged in the cartridge slot.
• Inspect the slot for any obstructions and gently clean it if necessary.

Refer to this document:  HP OfficeJet Pro 9018 All-in-One Printer User manual

HP Printers - An 'Ink System Failure,' 'System Supply Problem' or 'Supply System Problem' Error Disp...

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.