Pages Miscount

[Panda2024]

Hi I recently signed up for HP Instant Ink and signed up for the 100 pages per month plan. Unfortunately it has miscounted the pages I printed as I had been printing using old cartridges that I had and not the ones that were sent to me through my HP Instant Ink plan. So it has mistakenly recorded that I went over my plan when I had been using my old cartridges. Please rectify this error. Thank you

[Panda2024]

I would also like to add that the printer has been re-printing jobs that has already completed. This has been wasting my ink and pages. I am not sure why it is doing this even though I see on the printing queue that I have only sent one job. Even when I click cancel print and/or press the cancel button on the printer, it is still printing. It has been contributing to the error with the miscounted pages. I don't want to be penalize for things like this with my subscription. If there are no resolutions to fix this kind of error for miscounted pages, then I will be sure to cancel my ink subscription promptly.

[Sneha_01]

Hi @Panda2024,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support