Part at the bottom in contact with the nozzle of the ink cartridge seems loose

[noobie001]

The part in the printer that holds the 'rubber' pads that are at the bottom/in contact with the nozzles of the ink cartridges seems loose. Can I check if it is not supposed to be like that, that is it is not supposed to move? also, what would the name and model no. for this part? Thank you.

[sandytechy20]

@noobie001

Welcome to the HP support community.

Could you share a picture of the part which you are referring to?

Are you getting any error message while printing?

Reply with the requested information for more assistance.

Cheers.

[noobie001]

Hi Sandytechie20,

this is the part I was talking about :

I am unable to upload a video of it moving but I have attached the screenshots. Hope it is clear.

1st screenshot - normal position2nd screenshot - lifted up by the pen3rd screenshot - drops back to normal position after the pen 'released' it

I get the message "Ink Cartridges Problem - remove and reinstall the indicated ink cartridge, making sure it is correctly installed, and then touch OK ...".

Thank you.

[sandytechy20]

@noobie001

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.