Partial print when printing from gallery

[Jkc1972]

My print jobs directly from gallery will only print a partial page 

[Kuroi_Kenshi]

Hi @Jkc1972,

Welcome to the HP Support Community!

I understand that when you try to print an image directly from your Gallery/Photos app, only part of the page is being printed.

Please try the following:

Check the print preview

• Open the image and select Print.
• In the print settings, check the paper size and orientation.
• Make sure the image is not being enlarged beyond the printable area.
• If available, select Fit to page or Fit image to frame.

Try printing the same image from another application

• Save the image to your computer.
• Open it using Paint or another image application and print it.
• If the entire image prints correctly from another application, the issue may be specific to the Gallery/Photos app or its print settings.

Check the printer settings

Confirm that the paper size selected in Windows matches the paper loaded in the printer.

Also verify that the correct HP printer is selected as the printer.
 

If the issue continues, please provide the exact HP printer model, the device/operating system you are printing from, and whether the print preview itself shows the image partially cut off. This will help us determine whether the issue is with the application, print settings, or the printer.

Best regards,
Kuroi_Kenshi

[Jkc1972]

Thank you for your reply, I have just upgraded my printer from a 2632 to a 2900. I always printed directly from my gallery. This one is only letting me print full pages via the hp app. Also when it starts to print from my gallery it makes a loud rumbling noise, like there's a blockage, and only prints the top part. Also it's still saying on my phone that it's still printing for quite a long time. Plus after printing via the app it says print cancelled after each print.

[Kuroi_Kenshi]

Hi @Jkc1972,

Welcome back to the HP Support Community!

Thank you for the additional details. Since your HP 2900 prints correctly through the HP app but only prints the top portion when printing directly from your phone's Gallery, this points more toward the phone's printing method/settings than the printer hardware. The unusual rumbling noise and the print job remaining active are also useful details.

Please try these checks:

• Restart the printer and phone, then try printing the same image from Gallery again.
• From Gallery, check the print preview before printing. If the preview itself is cut off, the issue is occurring before the job reaches the printer.
• Make sure the paper size and orientation in the phone's print settings match the paper loaded in the printer.
• If your phone offers Fit to page / Fit image, select it and try again.
• Since printing through the HP app works, continue using the HP app as a comparison test.

If the Gallery print still produces only the top portion, please let me know the exact HP 2900 model (for example, DeskJet 2900e), your phone model, aand yourAndroid/iOS version. Also, if possible, let me know whether the print preview from Gallery shows the complete image or only the top portion.

Best regards,
Kuroi_Kenshi