Parts of black ink faded/doesn’t appear

[Ports02]

I have tried the cleaning methods many times and every time it prints this page off it is faded on the same parts of it, the end of the 1st line, the end of the 4th line and the black colour box. All other colours are printing as expected. Why is this? Is it a problem with my black ink cartridge? HP Instant Ink tells me my ink levels are high and I haven’t got another to replace with.

[Irfan_06]

Hi @Ports02,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Ports02]

Hi Irwin,

I have tried all of the steps and my firmware is updated but I am still having the same issue.

[Irfan_06]

Hi @Ports02,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support