Payment update when additional security request pop up will not scroll to allow

[UtilitySaver]

When going to update card details, a pop up appears to request additional security via log in to my banking app or send a text, though I can scroll to see these options, if I let go, scroll goes back to top, if I try to choose an option while holding the scroll, I am not able to choose an option.  

So:

How do I update my payment method and as such, how am I able to use my printer - ie print?

[Nal_NR]

Hi @UtilitySaver,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Are you enrolled in the instant ink program?

Are you referring to Instant ink payment?

If yes, we have limited support boundaries in the support community as of now. I would request you reach out to our phone support.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[UtilitySaver]

Very unlikely to phone a scam number 😉