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HP ENVY 5640 e-All-in-One Printer
Microsoft Windows 11

So I have been sent a black ink cartridge that simpoly does not want to work and all I want to do is speak to someone and get a replacement black ink cartridge sent. Any idea how I get to speak to someone in customer supoprert as I am just going around in circles?

1 REPLY 1
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@2ace26

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

I understand replacement Black ink cartridge not working correctly, If you have already performed the steps from the document ink cartridge error: https://support.hp.com/in-en/document/c04100778  also Color or Black Ink Not Printing.  And the issue persists, it could be a hardware failure. 
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ 
      

Hope this helps!              
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