Photo printing issues

[Pat-Holc2]

My HP Envy Photo 7855 is smearing glossy photos

[Sneha_01]

Hi @Pat-Holc2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy Photo 7855 is smearing glossy photos, here are some steps you can take to troubleshoot and resolve the issue:

Step 1: Check Ink Levels

• Make sure that your ink cartridges are not low or empty. Replace any cartridges that are running low.

Step 2: Use the Right Paper

• Ensure you’re using high-quality glossy photo paper recommended by HP for best results. Check that the paper is compatible with your printer.

Step 3: Adjust Print Settings

1. Open the Print Dialog: When printing, go to the print settings.
2. Select Photo Quality: Choose a higher quality setting (like "Best" or "Photo") to enhance the output.
3. Paper Type: Make sure the correct paper type is selected (e.g., "Glossy Photo Paper").

Step 4: Clean the Print Head

1. Access HP Smart or Printer Settings: Use the HP Smart app or your printer's control panel.
2. Find Maintenance Options: Look for options to clean or align the print heads.
3. Run the Clean Print Head Cycle: Follow the prompts to clean the print heads.

Step 5: Allow Photos to Dry

• After printing, allow the photos to dry completely before handling them. Smudging can occur if they are touched too soon.

Step 6: Check for Firmware Updates

• Ensure that your printer's firmware is up to date. You can check for updates through the HP Smart app or the HP website.

Step 7: Perform a Print Quality Diagnostic

• Print a diagnostic page to check for print quality issues. Follow the instructions in the printer settings to perform this test.

Step 8: Change the Print Orientation

• If smearing occurs on specific edges, try rotating the photo in the print settings or adjusting the layout to see if it makes a difference.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support