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‎09-01-2021 08:26 AM - last edited on ‎09-07-2021 05:07 AM by Retired

HP Recommended
Product: Office Jet Pro 8035

My Cyan ink cartridge seems to not be working even as I have put the new cartridge in my Office Jet Pro 8035. The Printer info screen says all my cartridges are ok and do need to be changed.  My copies all have pinkish red with yellow but no blue or green colors.  

Category:
1 person had the same question
1 REPLY 1

‎09-16-2021 10:21 AM

HP Recommended

@mrv63

 

Welcome to the HP support community.

 

I am glad to assist you to fix the print qulaity issues with the printer.

Follow these steps to fix the issue.

Clean the printhead, the printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.

  1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  2. Swipe up on the display, and then touch Printer Maintenance.

  3. Touch Clean Printhead, and then touch Continue.

Try step 6 in this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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