• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

Hi, I'm trying to get this Photosmart Plus 209a to work after purchasing it used, but I'm having a lot of difficulty. I was able to get the scanner to work. But then, when trying to use the printing, it was just spitting out blank pages. I replaced the ink with onn. brand 564 and 564XL cartridges because they're cheaper than HP and say on the packaging that they work with this printer. However, after installing them, the printer is really having difficulty. It tries printing an alignment page, which prints with the red text, and then the alignment scan does not take at all and is not recognized by the printer. Then, when printing a regular black and white page, it just prints out the paper without any ink. Also, when rebooting, it goes through a very long printer preparation and tries doing the alignment every time.

 

Now, after trying to take out the cartridges and put them back, it keeps giving me an ink system failure 0xc19a0013 and asks me to turn the printer off and on. Thanks for any advice. 

1 REPLY 1
HP Recommended

A little too late for advice, but you shouldn't buy that model used.




My profile on LinkedIn

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.