Photosmart 7520 wont print cyan

[DavidPav]

On my Photosmart 7520 the cyan ink quit printing in middle of a photo. I replaced cartridge, cleaned print head and ran test. No cyan. Not sure of next step..replace print head?

[Jay_G24]

Hi @DavidPav,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a cartridge error.

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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