Photosmart c4680 printer prints double or with shadow

[nelson5812]

I just installed a c4680 that I had sitting new in the box for years.  The alignment page looks great but when I test print a page it prints a lighter color double or shadow of the character.  Does anyone know why or how to fix?

[sandytechy20]

@nelson5812

Welcome to the HP support community.

Which operating system is installed on the computer to which this printer is connected?

Did you make a copy and check if that prints fine?

Reply with the requested information for more assistance.

Cheers.

[nelson5812]

The OS us macOS Sierra 10.12.6

[sandytechy20]

@nelson5812

Did you make a copy and check if that prints fine?

[nelson5812]

A copy prints fine. If I send a document from the computer is when the printing issues begin

[Curious_avocado]

I have the same problem with the same printer on Windows 10 64-bit. The printer was not used for couple of years. Then I bought the official hp cartridges and wanted to use the printer.

I have followed the proposed solution from Sandytechy20 posted on  ‎02-28-2019 06:55 PM on the page and did everything as described: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/My-HP-Photosmart-C4680-alwa...

but unfortunately the shadows are still printed, which makes printed documents hardly readable. You can get a headache if you look at the page for a minute.

Is there a real solution for this or the printing cannot be fixed?

Thanks in advance!

Kind regards,

Aleksandar

[Curious_avocado]

My answer was cut off from some reason.

Continuation:

I could not fix printing with proposed solution from Sandytechy20:

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver.

Click here to download the driver.

Update the printer firmware

Refer this HP document for the steps to update:- Click here

Is there a working solution to this problem?

[sandytechy20]

@Curious_avocado

Welcome to the HP support community.

I understand that you are getting print quality issues.

As you have tried all the steps mentioned in this mentioned in the above post and issue still persists.

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.