• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-03-2024 05:53 AM

HP Recommended
Product: HP LaserJet M110we Printer
Operating System: Microsoft Windows 10 (32-bit)

I have been trying to get a replacement toner cartridge for 5 weeks now, when I eventually through to somebody on the phone (on line is a complete waste of time) I am repeatedly passed around departments, often to 'dead' numbers. When I asked for an alternative number I was given a non existent one - This happened three times this morning!

Being a persistent type I kept redialling until someone deigned to agree to send some toner out to me. This happened 23/12/23, 20/01/24 and today 03/02/24. The first 2 promised deliveries haven't arrived and I have no great faith that one from today will arrive either.

How do I launch a formal complaint, or can I return the printer to HP as unusable?

Category:
5 REPLIES 5

‎02-03-2024 06:32 AM

HP Recommended

What is wrong with your toner cartridge and where did you bought it?




My profile on LinkedIn

Was this reply helpful? Yes No

‎02-03-2024 06:53 AM

HP Recommended

The problem is getting a toner cartridge out of HP. And the incredibly poor level of service offered by HP, I want to raise a complaint that will be acted upon 

Was this reply helpful? Yes No

‎02-03-2024 07:03 AM

HP Recommended

What is the problem with your toner cartridge and where did you buy it?

Defective HP toner should be returned to the place of purchase.

 

https://support.hp.com/us-en/document/c05987015 

 

Returning HP Cartridge Product
In the event the cartridge proves defective, the customer should package the cartridge in the product box (or something similar) and provide name, address, phone number, place of purchase, and a brief description of problem and if possible attach a supplies status page and print sample illustrating the defect. If there is an HP case number, this should be included as well. The paperwork and cartridge should be returned to the place of purchase, where a replacement may be given.



My profile on LinkedIn

Was this reply helpful? Yes No

‎02-03-2024 07:09 AM

HP Recommended

Hi, I think you’re misunderstanding the issue. I haven’t got a faulty cartridge 

I can’t get a cartridge at all.

 

I want to complain to HP about the rude and unhelpful customer service staff. How do I do that?

Was this reply helpful? Yes No

‎02-03-2024 07:13 AM

HP Recommended

Yes, my apologies I wrongly understood that you bought a defective cartridge and you can get a replacement one for a long time.

 

 

 

 




My profile on LinkedIn

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.