Poor print quality 5540

[JonC62]

My HP Envy 5540 has developed terrible print quality problems (striping and missing colours). This first became apparent on photo paper (from the photo tray) but has now spread to plain paper (main tray) and includes monochrome printing though photo paper from the photo tray produces the worst results.

No amount of cleaning or alignment has helped. Doesn't matter if I print wireless or cable-connected.

I have HP Instant Ink (it's only ever had genuine HP ink) and HP photo paper. The printing is still dreadful.

[Kumar0307]

@JonC62, Welcome to the HP Support Community! I’m here to help.

I understand the print quality is not good. Kindly make sure you have tried the steps mentioned in this document - Fixing Poor Print Quality

If the issue persists, as the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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