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‎10-23-2022 06:21 AM - last edited on ‎10-23-2022 03:31 PM by Retired

HP Recommended
Product: HP DeskJet 2710e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have a 2700e only bought in July 2022. The colours printed in no way resemble that created. In particular the medium-dark magenta comes out in grey and the lilac in blue. Dark greens are light. I have done a Print Quality Diagnostic report where the colour blocks are streaked. I am advised to Clean Cartridges but the only on screen options are Clean Smear and Clean Printhead which I have done no avail. I addition I was asked to submit a pin number but having done so nothing happens. Clicking DONE is what I was asked to do but where? I was asked to perform Level 2 Cleaning but where?

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