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‎01-25-2022 06:12 AM

HP Recommended
Product: HP DeskJet 2721 All-in-One Printer
Operating System: macOS 10.13 High Sierra

I am suddenly getting poor black text print quality and guess that the print head needs cleaning. The one page Reference and Support that came with the printer is less than basic and I have found no information on the HP website to help me.

Apparently the guarantee has expired but I bought the printer new only 14 months ago.

Can anyone tell me how to clean the printing heads?

Thanks in advance

Category:
1 REPLY 1

‎01-29-2022 06:14 AM

HP Recommended

@SaucyMe

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.  

  • Are you able to make copies from the printer?

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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