• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-22-2022 02:55 AM

HP Recommended
Product: HP ENVY 4507 e-All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

No error messages. After both cartridges have been replaced the print quality has become very poor. Lots of missing colours and words. I have never had any issues. Anyone know how to fix please?

Category:
2 people had the same question
4 REPLIES 4

‎04-27-2022 03:35 AM

HP Recommended

@Screen010615

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Was the Printer printing well with the previous cartridges?

 

Let us know 🙂

 

Thanks!

 

 


I am an HP Employee

Was this reply helpful? Yes No

‎04-27-2022 03:45 AM

HP Recommended
Spoiler
Yea it was printing fine
Was this reply helpful? Yes No

‎04-28-2022 04:08 AM

HP Recommended

Then this could be a case of deflective ink. You could either return/replace it to the store/website you purchased it from or contact the HP Support Team regarding this.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

Was this reply helpful? Yes No

‎04-28-2022 04:11 AM

HP Recommended
@Screen010615 wrote:  MyMileStoneCard Login

No error messages. After both cartridges have been replaced the print quality has become very poor. Lots of missing colours and words. I have never had any issues. Anyone know how to fix please?

Step 1: Use genuine HP toner cartridges.
Step 2: Check the paper.
Step 3: Check the EconoMode settings.
Step 4: Check print settings.
Step 5: Check the toner level.
Step 6: Replace a low or empty toner cartridge.
Step 7: Print a cleaning page.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.