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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-27-2026 09:02 AM

HP Recommended

Why is the print spasmodic in what it prints in black with the remainder being a pale grey. Both inks are HP and new and the printer less than 6 months old.  What can be done to correct this.

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5 REPLIES 5

‎05-28-2026 09:22 AM

HP Recommended

Hello @Useless42, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP device.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please let me know the product name and the model number along with the network setup of the HP device so that I can assist you further?

 

Could you please check if you can see any error messages or flashing lights on the printer?

 

Take care and have an amazing day! 

I'm an HP Employee.


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‎05-28-2026 11:28 AM

HP Recommended

It is a Desk Jet 2810E Product number 588Q0B. It is a stand alone and print is done by Wi-Fi. There are no error messages and no flashing lights. The ink cartridges are both HP and brand new as I recently changed them as a result of having the same problem last couple of weeks. I look forward to hearing from you.

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‎05-28-2026 01:41 PM

HP Recommended

Thank you so much for the update @Useless42 

 

Could you please print a print diagnostic page from the printer and check if the page is printing?

Print Diagnostic Image
 

  • When you encounter a printing problem you need to perform a Print diagnostic Image test.
  • Use the same paper type that you were using when you detected a problem. The test patterns are easiest to evaluate on plain white paper.
  • Check that the selected paper type is the same as the paper type loaded into the printer. 
  • At the printer's front panel, tap , then Image Quality Maintenance > Print diagnostic image.

Have a great day!

I'm an HP Employee.


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‎06-01-2026 09:37 AM

HP Recommended

I have done that and ir came out ok. I have managed to print another document and that has also come out ok on this occasion. Thank you for your help and I hope the print continues to be ok.

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‎06-01-2026 10:16 AM

HP Recommended

@Useless42 Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

 

You're awesome, and I'm honored to have been your go-to guide today! 

 

Stay fantastic, and have an amazing day ahead! 

I'm an HP Employee.


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