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‎03-13-2024 05:18 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

The yellow cartridge was empty.  When I replaced the cartridge, I kept getting the following error message:  One or more cartridges appeared to be damaged.  It indicated it was the Y cartridge.  In case I had a bad Y cartridge, I ordered a new cartridge, installed it, but continued to get the same error message.  Is it possible it is the printhead that is bad.  The printer is 12 years old but only used for home use.  If it is the printhead, can I replace it?  Is it worth it?

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