Previously used genuine HP toner cartridge identified

[JerryRr]

Hi,

First I have replaced an used black toner cartridge by a new one and it was all ok. After two weeks I replaced a cyan toner cartridge of the same order delivery but I have got message: "The indicated cartridges have been blocked because they contain non-HP chip". Then I replaced back the old cyan toner cartridges and have got message: "Previously used genuine HP toner cartridge identified". Today I replaced all three color toner cartridges by genuine HP ones but I have got message:     "Used or fake toner installed". What can I do now in order to get rid of the bad message?

Please, help me with that, thank you.

Kind regards,

JerryRr

[Sneha_01 · Accepted solution]

Hi @JerryRr,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear you're having trouble with your toner cartridges. Here are some steps you can take to resolve the issue:

Steps to Resolve Toner Cartridge Issues

Check Cartridge Authenticity:

• Make sure that the cartridges you purchased are genuine HP cartridges. Look for the HP security label or packaging that verifies authenticity.

Reinstall the Cartridges:

• Remove all toner cartridges and reinstall them one by one, ensuring they click into place securely.

Reset the Printer:

• Turn off the printer, unplug it for about 60 seconds, and then plug it back in and turn it on. This can help reset any error messages.

Update Firmware:

• Check for any firmware updates for your printer on the HP website. Sometimes updates can resolve compatibility issues with toner cartridges.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[JerryRr]

Thank you Rachel571 It has helped.

Kind regards,

//JerryRr