Print Cartridge Smoke

[SHSKBOB]

First off, trying to get ahold of a human at HP is an awful trip in a round-a-bout. After trying to deal with the chatbot and giving up, I'll try here. Last night my printer tripped the GFI Interrupt in my electrical circuit. A small puff of smoke came from the front of the printer. The print cartridge shorted and melted a small bit. I'd like to let HP know, but, maybe I should rent a blimp and fly over to the headquarters. Yes, my home is very clean, not a dusty dirty mess. No way this should happen.

[Kumar0307]

@SHSKBOB, Welcome to the HP Support Community!

Apologies for the inconvenience. Kindly do not use the printer for safety measures. As this is a hardware issue, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[SHSKBOB]

Hey Kumar0307, Sorry, but the link you sent me is for a business account, I'm not a business, so no, it doesn't help. In fact, this goes right along with what I've been saying. It is very hard to let HP know of a potential problem or contact anyone. I can't in good conscious place another HP Product in my home. Apparently, HP does not take safety seriously.  

[pilot6]

I have had the same issue…