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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

My printer won't work unless I use a cartridge ordered from HP.  What can I do to use cartridges purchased elsewhere?

1 REPLY 1
HP Recommended

@suelan3150 

 

Welcome to the HP English Community --

 

It's not the place of purchase -- it's the type of cartridge.

 

Yes, that sounds nit-picky.

and

Yes, there is a reason for mentioning the difference.

 

Most, if not all, HP InkJet printers require --

When HP+ is enabled >> HP genuine ink cartridges - no refills, no reused, no remanufactured cartridges

OR

HP-chipped cartridges if you are purchasing reused, refilled, remanufactured ink from "someone".

 

No, there is no legal way to bypass the embedded security that HP places on its printers.

 

----------------------------------------------------------------

 

Ask your ink seller whether their product adheres to this requirement.

 

Use of HP-chipped reused, refilled, remanufactured ink cartridges is not supported.

 

Unless stated otherwise by HP (now or later) --

Use of HP-chipped cartridges is allowed by Dynamic Security and generally tolerated by the printer.

----------------------------------------------------------------------

 

For more information about dynamic security-enabled printers,

visit HP Printers - Dynamic Security Enabled Printers.

Sources

  1. Which cartridges work with my HP printer?

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.