Print Quality Issues Step 8

[Not-my-name123]

The printer hasn't been used for a long time. And unfortunately the print quality has been terrible since trying to use it again. It takes a dozen prints to get half decent coverage but still results in missing lines and poor quality. 

I've been through the steps outlined below, and am now on Step 8. Which is to replace the print head. However, the carriage does not present itself in the centre when I open the front and is not accessible (as there is no print head error warning). So I can't access the print heads. How do I access the print heads to do Step 8 in the guide?

"For the print quality issue, please follow the steps from this document"

[Raj2111]

Hi @Not-my-name123 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support