Print Quality on Envy 6400 printer

[Walleye85]

If I print  test pages they look good but documents look like it is out of ink but it is not. Using black/white setup. Why do test pages look good but not my pdf document?

Thanks,

Jeff

[Kumar0307]

@Walleye85, Welcome to the HP Support Community! I’m here to help.

I understand the print quality is not satisfactory. The test pages require less amount of ink than the documents you are printing from a computer.

• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Kindly perform the steps mentioned in this document - No black ink, wrong colors, other print quality issues

Make sure you are using HP inks.

Check the ink levels, clean the black ink cartridge up to 2 times(remove the color), and try printing. 

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!