Print Quality on OfficeJet 5258

[PbyD1]

On an OfficeJet 5258, would only print a shadow of a graphic letter. Changed both black and color print cartridges with HP cartridges and tried printing the alignment page. Only a few blocks of the color blocks printed and none of the black letters printed. I have cleaned the print heads as well as deep cleaned per tools (a couple times) and then printed the print quality page. From that printing, only a couple of the print lines of the report print, Line 2 & 3, (Line 1 is skipped). Then only a small fraction of the color section prints and the beginning and ending of the print lines are smeared. When I go print the align page again, it does not print correctly. Main question - is the printer dying or is it a technical problem that I am just missing.

[Betty0610]

@PbyD1

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

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