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‎08-09-2022 11:04 AM

HP Recommended
Product: HP Smart Tank Plus 651 Wireless All-in-One
Operating System: Microsoft Windows 10 (64-bit)

I have been having print quality issues for a quite awhile now and have tried the clean a align print tools multiple times.  I did have a error which allowed me to access the printheads but I actually closed it back up and the error disappeared.  I bought 2 new printheads but I am not allowed to access the print heads to replace them.  I have read that if there is not error the printheads do not need to be replaced.  Well I beg to differ.  Why will you not let me replace the printheads????  Please provide instructions on how to replace the  651 printheads. 

Category:
5 REPLIES 5

‎08-15-2022 05:32 PM

HP Recommended

@Bill_S2

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

This shall help you: https://support.hp.com/us-en/product/hp-smart-tank-plus-650-wireless-all-in-one-series/18695943/mode...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎08-16-2022 06:44 AM

HP Recommended

No this did not help.  If you read the post the Print cartridges do not move to the center.  I know it says in your instructions that if they do not they do not need to be replaced.  I am having issues with print quality and wish to replace them. 

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‎08-22-2022 02:19 PM

HP Recommended

So is it policy not to answer if you do not know the answer???

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‎08-22-2022 02:38 PM

HP Recommended

I recommend you to contact the HP Support Team regarding this.

 

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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‎08-30-2022 01:07 PM - edited ‎08-30-2022 01:14 PM

HP Recommended

Ok, but this will be my last HP product I purchase including all the laptops over the years.  To send me to support so they can charge me for something as simple as replacing a print head...Thanks for the effort.

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