Print blanc document pages

[GitteØ]

My Envy 6020e All In One printer worked fine with printing, scanning, etc until about one month ago. Suddenly it would not print documents (Libre Office - also if I convert the files to a MS-file) - it happend 'over night'.
It sounds as if it is printing, but the pages/outcome are blank.
I have no problems with printing pdf-files, mails, and so on.
Therefore it has nothing to do with the cartridges and so on - it prints a test-page okay.
When I try to print, I can see the print preview - and as I did write: The printer sounds as if it's printing.
I have no other printers, so I cannot choose a 'wrong' printer.
I'm using windows 11 - version version 24H2. I updated to this version later than when Libre Office stopped working according to printing documents.

HP Scan & Print didn’t find anything.

I have also uninstalled Libre Office, and updated to a newer version - it did not help.
I have unpluged the printer and restarted it. I have unpluged the PC and restarted it. Nothing helps.
The 'non-solution' is, that I convert all the files, that I want to print, into pdf-files - then I can print.
I can see, that this problem isn't new, but I haven't been able to find a solution.
I hope, that I have explained this okay - I'm an older lady from Denmark 🙂
BTW: I have been using HP-printers for the last 3 decades at least - this is the first time, that I experience this problem.
And I have been using Open Office first and now Libre Office for years too.
Regards
Gitte

[Hawks_Eye]

Hi @GitteØ 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Commendable diagnosis, superb troubleshooting, and splendid description of the issue before posting. Hats off to you on that score. 😊 

Thanks for being a loyal customer to HP, we appreciate your business and loyalty.

Not to worry I'll do everything I can to help get this sorted for you.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the printhead (HP Smart app)

Clean the ink smears (HP Smart app)

Check ink cartridges

Very low ink levels, using non-HP cartridges, and rough handling can cause print quality issues. 

Check the paper, print settings, and quality of the file being printed

Print an alignment page with the HP Smart App 

For detailed instructions on how to perform the above steps, please click on the link below:

HP DeskJet, ENVY 6000, 6400 printers - No black ink, wrong colors, other print quality issues | HP® ...

Print Scan Doctor

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. 

Download and run HP Print and Scan Doctor from the link below to quickly and automatically perform several troubleshooting tasks known to resolve this issue. 

When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

Link: https://support.hp.com/in-en/help/printscandoctor

Update the firmware on an HP printer

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[GitteØ]

Hey 🙂

As I did write:  "I have no problems with printing pdf-files, mails, and so on."
Therefore it cannot have anything to do with cartridges, printerheads, papers and so on. It prints a test-page okay.
And HP Scan-doctor do not show any problems. And I haven't been able to find new firmware/drivers or what it's called.
Have you other suggestions?
My solution right now is to convert all files I need at print of from Libre Office (.odt) to a pdf-file, and then print it.
Regards
Gitte - an old lady from Denmark 🙂

[Hawks_Eye]

Hi @GitteØ,

Thanks for all your patience and efforts.

Please try the additional steps mentioned below:

Update LibreOffice

Ensure you are using the latest version of LibreOffice:

• Download the latest version from the LibreOffice official website.

Configure Printer Settings in LibreOffice

Verify and configure the printer settings within LibreOffice:

• Open a LibreOffice document.
• Navigate to File > Print.
• Ensure the correct printer is selected in the Printer dropdown.
• Click on Properties to check and adjust the printer settings.

Check for Operating System Updates

Make sure your operating system is up-to-date:

• Go to Settings > Update & Security > Windows Update.
• Check for updates and install any available updates. 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[GitteØ]

I have done all you have mentioned during the last month. Nothing works.
And according to 'chose the rigt print', well, it's easy, because I only have this HP-printer installed.
I can't find anything wrong according to the printersettings.
It just happend 'over nigth'. The printer sounds as if it's printing, but the page came out blank 😞
So it's a mystery.

[Hawks_Eye]

Hi @GitteØ 

We sincerely thank you for your patience and cooperation during this troubleshooting process.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click "Yes."

Take care, and have an amazing day!

Regards, 

Hawks_Eye