Print cartidge jam

[Tinkerjack1912]

Our printer keeps telling us that our ink cartridges are jammed. We have followed all trouble shooting instructions and cleaned the printer head but it still keeps jamming. Is there anything else we can try or is it time for a new one?

Also when we start it up it keeps telling us that we haven't shut it down correctly which we have so not sure if it is all linked somehow.

[Jay_G24]

Hi @Tinkerjack1912,

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

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