Print cartridge failure

[RCh57]

HP5520 keeps claiming magenta cartridge is faulty or not properly installed - even when new. What can i do to solve the problem?

[Raj_05]

Hi @RCh57,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP5520 printer is consistently claiming that the magenta cartridge is faulty or not properly installed, there are several troubleshooting steps you can take to resolve the issue. Here's a step-by-step guide.

Check the Cartridge Installation:

• Turn off the printer and unplug it from the power source.
• Open the printer cover and carefully remove the magenta cartridge.
• Inspect the cartridge for any protective tapes or seals and remove them if present.
• Reinstall the magenta cartridge securely into its slot.

Clean the Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the magenta cartridge.
• Use a lint-free cloth to gently wipe the electrical contacts on the cartridge.
• Wipe the contacts inside the cartridge slot in the printer.
• Reinstall the magenta cartridge and turn on the printer.

Update Firmware/Driver:

• Ensure that your printer's firmware and drivers are up to date. Visit the official HP website, locate your printer model, and download the latest firmware and drivers.

Restart the Printer:

• Turn off the printer, unplug it from the power source, and wait for a few minutes.
• Plug the printer back in and turn it on.

Perform a Printer Reset:

• Check your printer's manual for instructions on performing a factory reset or a specific reset procedure.

Check for Updates:

• Make sure that your printer software is updated. Check for updates using the printer software on your computer or through the HP website.

Replace the Cartridge:

• If you've tried the above steps and the issue persists, consider replacing the magenta cartridge with a new one, preferably an official HP cartridge.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[RCh57]

Thankyou very much for this advice;  i have tried all the suggestions except cleaning the contacts which I’m a bit anxious about doing, but i will have a go!

[Raj_05 · Accepted solution]

Hi @RCh57,

Thank you for your response, 

Is there anything else that I can help you with today?
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4
HP Support