Print cartridge

[Rockryan14]

Put in New black cartridge but level still reads very low?

[Kuroi_Kenshi]

Hi @Rockryan14,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your printer showing a very low ink level after installing a new black cartridge. Let’s go through a few checks.

Confirm Protective Tape Is Removed

Open the cartridge access door.

Remove the black cartridge.

Check for orange pull tabs or protective tape on the cartridge.

Remove any remaining packaging material.

Reinstall the cartridge firmly.

Reseat the Cartridge

Turn the printer on.

Open the cartridge access door.

Remove the black cartridge.

Reinsert it until it clicks into place.

Close the access door.

Check Cartridge Compatibility

Verify the cartridge number matches the printer model.

Confirm the cartridge is a genuine HP cartridge.

Replace it with a compatible cartridge if needed.

Note: Some refilled or remanufactured cartridges may not report ink levels correctly.

Clean Cartridge Contacts

Turn the printer off.

Remove the cartridge.

Gently wipe the copper contacts with a lint-free cloth.

Allow the cartridge to dry for one minute.

Reinstall the cartridge and turn the printer on.

CAUTION: Do not touch the ink nozzles.

Restart the Printer

Turn the printer off.

Unplug the power cord for 60 seconds.

Plug the printer back in.

Turn the printer on.

Check the ink level again.

I hope this helps.

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Best regards,