Print cartridges

[Purky]

I pay a monthly subscription for replacement cartridges for my hp printer. On opening the latest replacement cartridges I was aware that the yellow cartridge was leaking. I had no choice but to install it in order to continue my print jobs.

I am informed that my 1 year warranty on my printer expired in March 2020 but I have an ongoing contract for the supply of genuine replacement hp cartridges which to date has proven very reliable and useful.

However, is there a solution regarding the issue I have with a leaking cartridge? Is it a common problem (I've never experienced it before) and is it something that can be rectified by hp?

I have returned my empty cartridges and have installed a leaking cartridge which I imagine is not good for my printer.

Regards

[Kumar0307 · Accepted solution]

@Purky, Welcome to the HP Support Community! I’m here to help.

Apologies for the inconvenience caused. As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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Have a great day! 

[Purky]

Thank you for your help and the replacement cartridge you are sending.

Much appreciated.

Regards

Clive

[Kumar0307]

@Purky

You are welcome. Keep me posted for any other assistance.

Happy to help!