Print cut off heading even on alignment page

[MargaretCHarmon]

I have a HP envy 5055 which has never had an issue til today. i went to go print out a document for work and it looked not how the picture did before i printed it. lines where missing/whole lines of words where missing. i tried to realign the cartridges and when printing out the allignment paper it cut off as well. anyone run into this issue? if so how would i fix it?

[Garp_senchau]

@MargaretCHarmon, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Envy 5055 is experiencing issues with missing lines or words during printing, there are several steps you can take to resolve the problem. Here are the recommended troubleshooting steps:

Check Ink Levels:

• Make sure that the ink cartridges have sufficient ink. Low ink levels can cause poor print quality.

Clean Printhead:

• The printhead may be clogged or dirty. You can use the printer's built-in tool to clean the printhead. Here's how to do it:
  1. From the printer control panel, go to the Settings menu.
  2. Navigate to Tools.
  3. Select Clean Printhead.

Align Printhead:

• Realign the printhead to ensure proper alignment. Here's how to do it:
  1. From the printer control panel, go to the Settings menu.
  2. Navigate to Tools.
  3. Select Align Printhead.

Print a Test Page:

• Print a test page to evaluate the print quality. Confirm that all the colors and text are correctly printed.

Check Paper Quality:

• Ensure you're using the correct type of paper for your printer. Poor quality paper can also affect print quality.

Check for software issues:

• Make sure you have the latest printer drivers and software installed. You can download updates from the HP Support website.

Reference:

HP inkjet printers - Alignment issues and errors | HP® Support

HP DeskJet, ENVY, OfficeJet 5000, 5200 printers - No black ink, wrong colors, other print quality is...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,