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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Print head needs constant cleaning

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04-05-2021 08:03 PM
My Officejet Pro 6978 is constantly requiring me to clean the printhead. Every time I print, it is either very streaked or totally not visible. After I do the double cleaning,it will print the few pages that I need then. The next time I need to print the same thing will repeat itself.
Any advice would be appreciated.
thanks
04-09-2021 07:39 AM
Welcome to the HP Support Community.
Try connecting the Printer to a different wall outlet directly.
Also, try a firmware update: https://support.hp.com/in-en/document/c02919168
Let me know if this helps.
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Thanks!
I am an HP Employee