cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
pepsidrinker
New member
2 0 0 0
Message 1 of 2
58
Flag Post

Print head needs constant cleaning

HP Recommended
officejet Pro 6978
Other

My Officejet Pro 6978 is constantly requiring me to clean the printhead. Every time I print, it is either very streaked or totally not visible. After I do the double cleaning,it will print the few pages that I need then. The next time I need to print the same thing will repeat itself.

Any advice would be appreciated.

thanks

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
14,422 14,404 750 600
Message 2 of 2
Flag Post
HP Recommended

@pepsidrinker

 

Welcome to the HP Support Community.

 

Try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation