Print issue

[Penny128]

Hi I have a problem with my printer, it is a MFP 178nw colour laser.  The ink is smearing the bottom of the page & duplicating text.   I am unable to rectify it using HP assistant. Can anyone help me please. 

 

 

[Meghana_10]

Hi @Penny128,

Welcome to the HP Support Community. 

We will be happy to help you! 

We understand that you are having issues with the print quality. 

Let's try the steps below. 

Step 1: Check the paper

The quality and type of paper can affect the print job. Follow these guidelines to make sure the paper is appropriate. If it is not, load an appropriate paper type.

Use paper designed for HP Laser printers. Do not use paper designed only for inkjet printers.

Do not use paper that is too rough. Smoother paper might result in better print quality.

After loading appropriate paper in the tray, print another page. If the issue persists, continue to the next step.

Step 2: Check the toner level

Low toner levels might cause print quality problems, such as faded print.

Note: The toner supply level and the percentage of toner cartridge life remaining provide estimates for planning purposes only. When the toner level is low, consider having a replacement toner cartridge available. You do not need to replace toner cartridges until the print quality becomes unacceptable.

If the toner cartridge is low, continue to the next step to replace the toner cartridge.

Check the estimated toner remaining. For more information, go to Check HP printer ink or toner levels | HP® Support

Have a great day!