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‎10-23-2020 04:40 PM

HP Recommended
Product: HP Laserjet 1536dnf MFP
Operating System: macOS 10.15 Catalina

Print jobs in the queue stop printing.   The printer connects to the iMac by USB.  The printer driver version is 19.13.   Windows 10 app is installed on the computer.   I was able to print yesterday with no problems.  This is the first time I haven't been able to print.  I've done all the troubleshooting given by the Virtual Agent.

 

Thanks,

Greg

 

Category:
1 REPLY 1

‎10-24-2020 06:54 PM - edited ‎10-24-2020 06:55 PM

HP Recommended

The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

It is NOT the same as the driver package, Easy Start, or Easy Admin other people are recommending.

If the link comes up blank, try right clicking and saving it. If you install this package and still have trouble, try uninstalling your printer and reinstalling by going through Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners.

 

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

 

If this solved your issue, please thumbs up and mark as solved!

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