Print on 8610 using non-HP ink

[SmokinCleotisJ]

HP 8610 stopped working with non-HP ink in 07/2024.  The message is "There is a problem with the printer or ink system.  Turn printer off, then on.  If problem persists, contact HP."  This ink cartridge has been working fine until recently.

[Raj_05]

Hi @SmokinCleotisJ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the HP OfficeJet 8610 has encountered an issue with the non-HP ink cartridges. HP printers are known to have compatibility issues with third-party ink cartridges, which can sometimes cause error messages like the one you're seeing. Here are a few steps you can try to resolve the issue.

Check Cartridge Installation:

• Turn off the printer and unplug it.
• Remove the non-HP ink cartridges and reinsert them, ensuring they are seated correctly.
• Plug the printer back in and turn it on.

Reset the Printer:

• Turn off the printer.
• Unplug it from the power source for at least 60 seconds.
• Plug it back in and turn it on.

Check for Firmware Updates:

• HP occasionally releases firmware updates that can affect printer compatibility with non-HP cartridges.
• Visit the HP support website and check if there are any available firmware updates for your printer model.

Try Genuine HP Cartridges:

• If you have access to genuine HP ink cartridges, try installing them to see if the printer functions properly. This can help determine if the issue is related to the non-HP cartridges.

Clean the Cartridge Contacts:

• Sometimes, dirt or residue on the cartridge contacts can cause issues.
• Remove the cartridges and gently clean the contacts on both the cartridges and the printer with a lint-free cloth.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support