Print quality is bad in spit of changing ink cartridges and also multiple cleaning including manual

[MER2025]

Print quality is bad in spit of changing ink cartridges and also multiple cleaning including manual.
HP ENVY Photo 7858 All-in-one printer

[zoey7886]

@MER2025, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Bad Print Quality on HP ENVY Photo 7858 All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are experiencing poor print quality despite changing ink cartridges and performing multiple cleanings, there are several steps you can follow to resolve the issue:

Solution 1: Use Genuine HP Cartridges

Ensure that you are using genuine HP cartridges. Non-HP cartridges can affect print quality and are not covered under HP warranty.

Solution 2: Check the Paper

Make sure you are using the correct type of paper for your print job. Load paper print-side down in the input tray. Ensure the paper is not wrinkled or curled and use high-quality paper, especially for photos.

Solution 3: Wait a Short Period of Time

Allow the printer to sit idle for about 40 minutes. Sometimes, this period of inactivity can resolve certain print quality issues.

Solution 4: Check the Print Settings

Verify that the print settings are appropriate for your print job:

• Print Quality: Adjust the print quality setting, especially if the current prints are unsatisfactory.
• Paper Type: Ensure the selected paper type matches your actual paper.
• Print in Grayscale: Ensure this setting is not selected if you are printing in color.

Solution 5: Check Estimated Ink Levels

Check the estimated ink levels on your printer and replace any low or empty cartridges. Refill cartridges might not provide accurate ink level readings.

Solution 6: Print and Evaluate a Diagnostic Report

Print a diagnostic report to identify any defects:

1. Load letter or A4 paper into the input tray.
2. On the product control panel, press Setup, select Print Report, select Print Quality, and then press OK.
3. Evaluate the report for defects. If you see any defects, proceed to the next solution.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,