Print quality issue on HP ink tank wireless 419

[aadd]

Hi all, 

my HP ink tank wireless 419 printer seems to falter in printing pages with borders in them, I can see a “ghosting effect” in the print. However, if there is no border in the content, the print quality is just fine. Tried aligning, cleaning printheads and  got the printheads replaced as well but still no luck. 
I have been facing this issue for quite some time now. 
Any help is appreciated 

PS: attaching a pic of the issue, (the language or font is not the issue, happens in english text as well). 

[Nal_NR]

Hi @aadd,

Welcome to the HP Support Community. 

I'd like to help!

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check ink levels and fill the tanks

Low ink levels can impact print quality. Refill any tanks that are low on ink.

On the ink tank windows, find the maximum and minimum fill lines.

NOTE:

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Ink tank fill lines

1: Maximum fill line

2: Minimum fill line

Fill any tanks that are at or near the minimum fill line.

NOTE:

Print quality can be affected if an ink tank falls below the minimum fill line. Overfilling the ink tanks can cause ink leakage.

Order new ink bottles from the HP Store or your local office supply store that carries HP products.

perform the remaining steps from this document. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[aadd]

Thanks for replying. I did perform the troubleshooting as mentioned in the user manual and your website, before posting the issue. Aligning, cleaning the printheads, nothing has worked. We had gotten the printheads replaced a couple months ago too, and this issue persisted before the replacement, and persists after the replacement as well. 

[Nal_NR]

Hi @aadd,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!