Print quality lower via app

[kcintimidator]

I would like help with figuring out why HP LaserJet Pro MFP M225dn which is connected to a windows 10 desktop via ethernet.... Will print fine from the desktop but when printing the exact same file stored in the cloud from Google Pixel 6 pro using the HP smart app connected to my Wi-Fi... The print quality from the phone is very low, almost looks like toner cartridge is low.... New HP toner cartridge has been tried with the same results...different files have been tried also. 

Some words look darker as if they were "bolded" in the Microsoft word doc but they are NOT. 

And the majority of words are printed very lightly making them difficult to read. 

Also within the last 6 - 12months-ish scanning from the HP smart app always fails (failure message, no codes) where it has scanned just fine many times from the app when the printer was new. 

Within the settings (via browser) economode is off and print density is set to the darkest at 5

I don't see anywhere I can update the firmware. 

Desktop scanning also works fine... All problems occur when using mobile device. Except now that I've tried a new cartridge when printing from the desktop, I am prompted to authenticate new cartridge and this fails with error message "unable to contact internet". I have tried to authenticate a few times, unsuccessfully. 

I don't have any kind of additional firewall (printer firewall is disabled) that would block this, only Microsoft defender AV. 

Sadly, I don't have another mobile device to test with. 

Any ideas? 

[Raj_05]

Hi @kcintimidator,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're encountering multiple issues with your HP LaserJet Pro MFP M225dn printer. Let's break down the problems and potential solutions.

Print Quality Issue from Mobile Device:

• Since printing from your Windows 10 desktop yields satisfactory results, the issue might lie with the HP Smart app or the connection between your Google Pixel 6 Pro and the printer.
• Ensure that the HP Smart app is up to date on your Pixel 6 Pro. Check for any available updates in the Google Play Store.
• Try printing from a different mobile device if possible to see if the issue persists. This can help determine whether the problem is specific to the Google Pixel 6 Pro or the HP Smart app in general.
• Check the print settings within the HP Smart app on your Pixel 6 Pro. Make sure the correct paper size, type, and quality settings are selected.
• If the issue persists, you may need to troubleshoot the wireless connection between your Pixel 6 Pro and the printer. Ensure that both devices are connected to the same Wi-Fi network and that there are no connectivity issues.

Scanning Failure from HP Smart App:

• The scanning failure could be related to software or network issues. Try reinstalling the HP Smart app on your Pixel 6 Pro to see if that resolves the problem.
• Ensure that your printer firmware is up to date. Although you mentioned not finding an option to update the firmware, it's worth checking the HP support website for any available updates specific to your printer model.
• Check your Wi-Fi connection to ensure it's stable and not experiencing any interruptions that could affect scanning.

Authentication Failure for New Toner Cartridge:

• If you're unable to authenticate the new toner cartridge due to an "unable to contact internet" error, it could be a network issue. Double-check your internet connection on your desktop and ensure that it's stable.
• Verify that your printer is properly connected to the network and has access to the internet. You may need to check the network settings on your printer to ensure everything is configured correctly.

In summary, the issues you're experiencing with your HP LaserJet Pro MFP M225dn printer seem to be related to network connectivity, software configuration, and potentially firmware updates. By troubleshooting each problem step by step and ensuring all devices are properly connected and updated, you should be able to resolve the issues you're encountering.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support