Print skipping lines after changing ink cartridges- algined and cleaned several times

[ElenaSalini]

Hello,

My HP Envy was printing just fine until the cartridges went low.  I changed them to brand new HP cartridges and I have wasted tons of paper and ink trying fix the skipping and missing lines in text.  The alignment page was perfect several times.  I've aligned and cleaned five times over, I have reinstalled printer and drivers several times and turned off and on and plugged and unplugged.  Nothing works!!

Please I have deadlines to meet! Help!

[Kumar0307]

@ElenaSalini, Welcome to the HP Support Community! I’m here to help.

I understand the print quality is not good. Insert one ink cartridge at a time and try printing to identify the defective ink cartridge.

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Make sure you have tried the steps mentioned in this document - No black ink, wrong colors, other print quality issues

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!