Printer 4200 new cartridge error

[Kels_80]

I'm signed up with instant ink and everything is up to date, I've installed a new black ink that was sent out as part of the subscription, but it's coming up with an error message.

'if you have an HP"+printer, 

I've tried everything suggested but still no joy.

Has anyone has the same issue and managed to fix it?

Thanks

[Nal_NR]

Hi @Kels_80,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry you're dealing with this frustrating issue, especially with a subscription service that’s meant to simplify things—it must be disappointing. Let’s figure this out together.

• Is the error message specific to the cartridge (e.g., "incompatible ink" or "cartridge error"), or does it mention another issue?
• Have you confirmed that the cartridge you installed matches the model and region for your HP printer?
• Did you try reinstalling the cartridge and ensuring there’s no protective tape or debris on it?

Check Cartridge Compatibility:

• Verify that the cartridge you received matches the printer model (e.g., HP+ 4200 series) and that it’s compatible with your region.

Inspect the Cartridge and Printer:

• Remove the cartridge and check for any protective tape, dirt, or debris on the electrical contacts.
• Use a lint-free cloth to gently clean the contacts on both the cartridge and the printer.

Perform a Hard Reset:

• Turn off the printer, unplug it from the power source, and wait for 60 seconds.
• Plug it back in and power it on, then reinstall the cartridge.

Check Printer Connectivity with Instant Ink Service:

• Ensure the printer is connected to the internet so it can validate the cartridge with HP Instant Ink.
• Check for any error messages in the HP Smart app or printer dashboard related to connectivity.

Reinstall the Cartridge:

• Remove and reinsert the cartridge, making sure it clicks firmly into place.
• If you have another Instant Ink cartridge, try swapping to rule out a defective cartridge.

Refer to this document for more information. 

You may also refer to these blinking lights. 

Hope this helps! Keep me posted for further assistance

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